More than two-thirds of workers, specifically 64 percent, trust robots more than their managers…
Notably, 45 percent of workers—less than half—said managers are better than robots at understanding their feelings. Thirty-three percent believe managers are better at coaching while 29 percent said they’re better at creating work culture. However, 26 percent believe robots are better at providing unbiased information and 29 percent said they were better at problem-solving.Conflicting Views on When Employees Trust AI, Managers
I don’t even know what to write about this survey and really I just feel like typing WTF over and over again. I didn’t dive into the report to see the methodology or question phrasing, so I’m taking everything surface value here. But I’m still floored.
What the hell is happening with management? I mean I’ve worked for some absolutely terrible managers. In a previous job I had a manager who stole my work and passed it off as hers, bad mouthed me to make herself look good, made my coworkers cry on the regular, and threatened to take away all the best parts of a job unless I did her pet project. She caused me all kinds of stress. And even then I didn’t wish to be managed by algorithm. I’m also firmly in the camp that AI will make managers worse.
It’s common knowledge that people leave their jobs because of bad bosses. Bad management is everywhere. But algorithms aren’t much better as bosses. Just ask the Uber and DoorDash workers how they feel about algorithms as managers. So why do so many workers think that algorithms > managers? That’s hella depressing news for managers in general.
I’m also curious who is working for robots that understand feelings. Is there some kind of virtual reality manager that’s more compassionate than a human?
Clearly I need to read the full report.